General conditions

GENERAL CONDITIONS

PROFESSIONAL SALES NOTICE
All the products exhibited at www.tecnicohosteleria.es are for professional use or
industrial and sold to physical or legal companies. Therefore, the sale of our products
It belongs to the category "merchant sale" and is regulated by the Commercial Code.
Our products are sold exclusively to the professional hotelier and their installation or
Assembly requires a professional with the appropriate qualification.
The installation or assembly of the products that require said installation, is not included in the
price of the products, unless expressly indicated in the invoice or order.
Our products are not suitable for home use.
1.- Ownership of www.tecnicohosteleria.es
www.tecnicohosteleria.es is a website, property of Antonio José Torres Santamaría., with
address at C / Norway, 7, Illescas, Toledo and with NIF 09056854Y, which carries out an activity
commercial to all those users who wish to purchase Hospitality items offered to
through the Internet, including direct transportation to the address indicated for this purpose.
2.- General purchase conditions and acceptance
Both navigation and the acquisition of any of the products implies acceptance
As a user, each and every one of the subsequent General Conditions of
Contracting as well as, where appropriate, the Particular or specific Conditions.
By catalog update, or by transcription error, both the images and
some of the characteristics of some of the products offered on this website may not
exactly match those of the product received by the customer. Usually you are
differences do not affect the performance of the purchased product and in many cases
correspond to improvements applied to the model by the manufacturer. If you want to make sure that
some characteristic of the chosen product is exactly the one reflected in
www.tecnicohosteleria.es, you can consult us before placing your order.
The products offered on the website will only be sent to the Peninsula and the Balearic Islands. I dont know
will ship outside the mentioned delivery area.
3.- Information prior to hiring
www.tecnicohosteleria.es informs that the purchase process of the products offered in the
This website is explained in the section called "How to buy" which can be
access both through the link included at the bottom of the main page, and by
the permanent link in the main menu.
In the same way, the user can have access to the General Conditions of use and
browsing this website through the "Legal notice" section which can be accessed
directly through the link included on the main or home page, or specific link
in footer of this website.
The user declares to know and expressly accept what is stated in the previous sections.
The user declares to know and also accept the General Contracting Conditions
which are collected below as well as any other of a particular or specific nature
that could be established for the acquisition of certain products from
www.tecnicohosteleria.es and that will be duly indicated on the screen during the
navigation.
Once the purchase has been made and the item received by the customer www.tecnicohosteleria.es
will send the user proof of the contract made. The order confirmation and the
Proof of purchase will not be valid as an invoice.
www.tecnicohosteleria.es reserves the right to cancel access to this website of
those users who have debit balances with the company and those who have
displayed inappropriate or fraudulent intent.
4.- Formalization of the sale
4.1.- Price indication
The prices on the screen will be indicated in Euros and will appear with and without the inclusion of the
corresponding Value Added Tax (21% VAT). Prices indicated on the screen
They will be valid at all times, except for typographical errors.
The prices shown in the article sheet at www.tecnicohosteleria.es do not include VAT
included. When adding it to the "cart", the VAT corresponding to the chosen product will be added, which will be
will show on the screen before confirming the order.
The offers will be duly indicated on the screen, as well as the relevant discounts in
Their case.
4.2.- Availability
www.tecnicohosteleria.es will consult in each case the availability of the requested product,
reserving the right to vary, depending on said availability, the delivery times of
said product or to cancel the corresponding order.
www.tecnicohosteleria.es estimates that the delivery time for non-personalized orders
made both in the Peninsula and in the Balearic Islands, will be a maximum of 15 days
work. In the event that it is not possible to comply with said delivery period, the service
The customer service department will contact the client to notify them and proceed to the
confirmation or cancellation of said order.
In any case, the estimated delivery time of each product will be duly indicated.
once the purchase process has been formalized and the stock has been consulted with the manufacturers, notwithstanding the
Average delivery time is 5 to 7 days. If you need the product in less time
ask your salesperson, as far as possible we will try to satisfy your deadline
delivery.
The delivery period will start from 00:00 h after the order is placed,
except Friday, Saturday, Sunday and holidays.
In the event that the product arrives in deteriorated or defective conditions due to the
transport, will be exchanged for the same product in perfect condition without any additional charge.
The claim for return in cases of damage to the packaging, or damage caused in the
Transportation of the merchandise must be carried out at the time of receipt of the merchandise
be noted on the corresponding delivery note. In case of being recognized the
claim the cost of the return will not be borne by the customer.
This incident must always be communicated within 24 hours after receipt
of the order in the telephone number 676 139 461 or through the following email address
email: info@tecnicohosteleria.es Transport insurance is not responsible for damages if
not communicated within 24 hours. www.tecnichosteleria.es is not responsible for the equipment
damaged in transport after 24 hours of receiving them, the repair being
thereof on behalf of the Client.
Our transport is oriented to hospitality establishments, the agreements signed with
transport agencies indicate that materials are not uploaded to floors, being the delivery on foot of
street at the entrance of the establishment whenever it can be done in a normal way
(cart, pallet truck, etc).
In the case of pedestrian streets with restricted circulation or that there are obstacles that prevent the
normal delivery (bollards, stairs, fences, hedges, trees, etc ...) will be the client by their means
to introduce the merchandise into the premises. If still the delivery could not be made and they were
necessary the intervention of other means (cranes, several people) the cost of the same and the
additional expenses (storage, double trip, etc.) would be at the client's expense.
4.3.- Shipping costs or expenses and delivery conditions
The shipping costs of most of our products are free, except for the
products thus indicated.
In any case, the shipping costs will be duly reflected in the first step of the
purchase process within the cart.
www.tecnicohosteleria.es offers free shipping for all orders that exceed
€ 300, (for Peninsula and Balearic Islands), except those expressly indicated. Orders with a
lower amount is € 12. (For the Peninsula and the Balearic Islands).
Shipping costs to Ceuta, Melilla, Canary Islands will be specifically consulted for
each shipment regardless of the amount of the order.
When it happens that low-price appliances are included in the same order
that have to be transported from different warehouses, or in the case of small orders,
A small amount may be added to the cost of the devices as a shipping cost.
The transport company is not obliged to unpack the equipment or to place
the teams in their final position. Although products are usually left inside the premises,
the obligation of the transport company is exclusively to deliver the items to the foot of
street of the address provided in the order.
4.4.- Guarantees
All products purchased at www.tecnicohosteleria.es are guaranteed by the
corresponding manufacturer of each product.
The search and contracting of a Technical Attention Service (SAT) is the responsibility of the client.
www.tecnichosteleria.es is not responsible for possible breakdowns and equipment failures
acquired, as these must be reviewed and confirmed by a SAT authorized by each
brand. In the cases in which the purchased items do not work correctly and continue
with its current guarantee, and the authorized SAT confirms the deterioration of any of its
components for reasons beyond the buyer, the relevant manufacturer will make effective its
guarantee conditions, refunding or changing the product, as appropriate.
Likewise, improper use or unauthorized repairs will result in the total cancellation of the
warranty.
The warranty is marked by each manufacturer, but in general it is a 1 year warranty on parts,
displacement and labor are excluded. The guarantee does not cover expenses
derived from the shipment of the pieces. Deficiencies caused by negligence are not included,
knocks, use or improper manipulations, unsuitable tension, incorrect installation, or materials
subject to wear and tear from normal use.
5.- Payment methods
Purchases made at www.tecnicohosteleria.es can be paid through the
use of any of the following systems:
1.- Credit or Debit Card through the secure POS: The client may pay by credit card.
credit or debit through the bank payment gateway installed in the system, which offers
all the security guarantees necessary for the transaction to be completely effective,
since it is found on La Caixa's secure servers.
2.-Bank transfer or deposit: The client may make the payment of his order by
a bank transfer or deposit to the bank account designated for this purpose, indicating the
order number. The client will inform by email to info@tecnichosteleria.es, indicating the date
where you make the transfer and the order number.
In the event of any doubt at the time of contracting, you can contact
www.tecnicohosteleria.es on the phone number 676 169 461 or through the following
email address: info@tecnicohosteleria.es.
6.- Exchange and return policy
Changes and returns of products purchased at www.tecnicohosteleria.es will be subject
to the following principles:
1.- The products offered on this website are industrial materials for professionals, therefore
cannot be returned except in cases of malfunction, which according to the conditions of
warranty will be replaced by others.
2.- The maximum term to request a refund is 15 calendar days from receipt
of the order by the customer.
3.- Returns will be accepted as long as it is accepted by the manufacturer / distributor
and that the merchandise is in the original packaging and without manipulation.
3.- The claim for the return in cases of damage to the packaging, or damage produced in
the transport of the merchandise must be done at the moment of reception of the merchandise
and be noted on the corresponding delivery note. In case of being recognized the
claim the cost of the return will not be borne by the customer.
4. - The client must take into account that in certain cases the manufacturer does not offer the
possibility of changing or returning the product except in cases of receiving them with defects
factory or similar circumstances.
5.- To begin the exchange or return process, the client must send an email
email info@tecnicohosteleria.es or call the customer service telephone number 676 139
461 indicating, in the case of return, the reason for it.
6.- Any product that the client wishes to change or return must always be done with the
original packaging and labeling, conveniently packaged in its original packaging and
properly protected. The item to be returned must be in the same state in which
was received.
7.- No change or refund will be accepted in personalized items and in the case of
those products that for sale require some modification such as:
particular custom orders.
8.- If the order was returned to origin because the transport company could not
deliver the goods to the recipient, www.tecnichosteleria.es will not bear the costs
derived from the corresponding forwardings.
The address to which the product must be sent for its return will be indicated
opportunely by mail info@tecnicohosteleria.es or by customer service phone 676 139
461.
7.- Applicable legislation
This contract will be governed by Spanish legislation that will be applicable in what is not
provided in this contract regarding interpretation, validity and execution.
The parties expressly renounce the jurisdiction that may correspond to them and submit
expressly to the courts of Illescas, Toeldo the resolution of any
controversy that may arise from the interpretation or execution of these conditions
contractual.
The sale or supply of the equipment and elements contained on this website does not imply
any responsibility for; permits with public or private entities,
legalization of facilities, power expansions, municipal permits, etc ... Being
These are the sole responsibility of the customer.
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